Reference

havitogel Privacy Policy for Your Account

Our Privacy Policy explains how havitogel handles the details you provide when opening an account, checking wallet status or entering the lobby from Indonesia.

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CONTACT ROUTES

Privacy Help Beside Your Account

A clear contact path helps when you want to ask what data we hold or why an account check is needed.

Account access If phone verification blocks access, contact support from the account route and include your…
Wallet records For a DANA, OVO, GoPay or QRIS receipt question, share the transaction reference rather…
Data requests To request a copy, correction or removal where applicable, tell us which account record…
HANDLING DETAILS

What We Do With Your Data

The Privacy Policy is practical: it connects each type of data with a reason for handling it.

Account security

Phone verification supports account access, while sign-in events and device details help us investigate unusual activity.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a receipt to your account.

Cookies

Cookies can remember a session, preserve a selected setting and help us understand whether a page request works.

Device signals

When you move from a mobile browser to desktop, basic device and session signals may be recorded for access security.

Retention

We keep account, support and payment records only for the period needed for the stated purpose, account safety and applicable…

Change requests

You can ask us to correct account details, explain a data use or assess a deletion request through support.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the searches we hear most often before account access. We keep the answers tied to actual account actions, wallet references and browser behaviour, so you can decide what to share and how to contact us. Where a request depends on eligibility or local requirements, access depends on local law.

It covers account details, phone verification, sign-in events, device signals, cookies, support messages and payment references. It explains why we handle each category and how you can ask about or change eligible records.

Phone verification helps connect an account request to the person making it and reduces mistaken or unauthorised access. We may use the registered number when handling a Privacy Policy request or account correction.

Yes. It includes references needed to match DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use those references for receipt checks and account support, not for unrelated profiling.

You can contact support with the account detail that needs correction. We first verify ownership, then update the record where appropriate and explain any reason a payment or security record must remain.

Cookies can keep a session active and remember settings, while browser controls let you manage them. If you disable certain cookies, you may need to sign in again or repeat an account step.

We retain payment and account records for the time needed for reconciliation, security, support and applicable obligations. A request can ask us to clarify a record’s purpose and whether removal is available.

Use the support route connected with your account and describe the data question without sending a password, PIN or full authentication code. Include a transaction reference only when your question concerns a wallet record.

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